Building stronger customer relationships: reflections from our autumn visits

By: Oksana Bogza

As autumn draws to a close, we’re wrapping up another busy and inspiring season at Instech Solutions, marked by one of our favorite activities: visiting customers in Bergen, Oslo, and Paris. 

In our day-to-day work, the Support team assists customers through digital channels such as support tickets, Teams meetings, and feature requests. But for us, great customer service is about much more than being available behind a screen. It’s about building trust through real relationships, listening closely, and celebrating successes together. 

Over the past few weeks, our Support team has been on the road, gathering valuable conversations, insights, and feedback from customers across the country and abroad. These visits strengthen our understanding of how we can continue improving and supporting our users in the best possible way, both today and as we move into the future with Etuity Core. 

A big thank you to our dedicated Support team for representing Instech so well in Bergen, Oslo, and Paris. And an equally big thank you to the customers who welcomed us and made time for us in their busy schedules. 

Looking ahead, we’re excited to introduce Etuity Core when the time comes, our new SaaS platform designed to streamline the entire marine insurance value chain, from underwriting to claims. With increased automation, intuitive workflows, and a modern, responsive design, Etuity Core will reshape the way marine insurance is handled. 

What won’t change is our commitment to building and maintaining close relationships with every customer: rooted in trust, attentive listening, continuous improvement, and a strong focus on delivering excellent support.