Our customers are our one number priority. We strive to provide fast, accurate and informative support. Our customer support specialists work with a team of developers, designers and testers to help answer any questions you may have and to troubleshoot all of your issues. As we continuously evaluate our support systems, we appreciate all customer feedback as it helps us to better ourselves and our software products. Improvements are constantly being made, although users may not notice all of them.

To get help or give us feedback, click here to visit our ITS Support Portal at

Support requests will be categorized and worked on based on their priority level. When first contacting us, please provide all relevant information so we can assist you to the best of our ability as quickly as possible. When describing your issue, try to walk us through it step-by-step, and please include screenshots to clarify your issue or question whenever possible.

For INS2000+ users, we have one main release each year, but we provide new versions on an unscheduled manner as needed to fix bugs, generally improve the system and to add new features. We have provided a list of previous versions so you can check if your company is using the latest available version. (Note: You must be logged into the ITS Support Portal to view this information.)


If you need to install TeamViewer in order for us to provide you with support for INS2000+, you can download the Windows version here: