In some cases we need to login into our customers database, and systems, in order to check details or fix issues or data. In that case we might need to use a tool called TeamViewer to mirror and control remote users computer for a period of time*. To download the free version of this, for our customers, please check this link: http://get.teamviewer.com/instech
TeamViewer needs to be installed on remote computer befor ewe can log in to it, and do necessary work.
* For those of our customers who have not provided dicrect access through others ways like Citrix or Remote Desktop etc..